The successful incumbent should have a matric certification, an IT-related diploma or degree will be preferable.

Duties:

• Assisting clients with problems.
• Performing software installations and version updates.
• Setting up and monitoring SQL maintenance plans.

Requirements:

• Matric minimum.
• IT diploma or degree (preferable or completing).
• Preferable with a minimum of one year’s experience in a technical support centre.
• The successful candidate should have the following technical skills:
• SQL – good working knowledge (advance selects, inner join selects and updates, cursors, SQL maintenance plans, SQL monitoring and performance investigations).
• Good knowledge of Windows Operating Systems (Server 20XX).
• Understanding of websites and website installations (IIS and the structures and permissions therein).
• Understanding of network infrastructure.

Attributes:

• Excellent problem-solving skills.
• Able to deal with customer over a phone – communicate clearly.
• Excellent communication skills in English (written and spoken).
• Must be willing to work hours as per our support schedule (weekends/public holidays/shifts/standby/after hours on a rotational basis).
• Good work ethic and ability to work within a team.
• Ability to learn new technologies.