Job description
• Book appointments with clients regarding callouts
• Schedule the technicians
• Stay in contact with technicians
• Follow up with the technicians to make sure that they are on time for their appointments
• Print the job cards
• Create the quotes
• Prepare the paperwork daily for the accounts department
• Assist the department manager with any admin work
• Maintain a set daily schedule
• Contact clients if the technicians are running late
• Deal with customer queries and complaints
Requirements
• Customer service experience, Administrative experience
• Experience with email and telephonic queries, Proficient communication skills
| Remuneration: | Market related |
Overview
- Job Type : Full Time
- Industry : IT / Telecom
- Educational Specialization : Information Technology
Support Assistant (IT)
I am very interested in a technical support position. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Field Technician will allow me to significantly contribute to the productivity and quality of any IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
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I am humble and pessionate person in work with customer negotiation in making a good reputation fot the company
team work, communication skills, willing to take a lead in transforming and exploring unique ideas as a mechanism in riching company’s goals.
contact number 071 710 5676
available anytime