RESPONSIBILITIES:
Dealing with customer queries telephonically.
Calculating various claims and paying out of claims.
Utilising the functions of the Natural and Alex systems to carry out the day-to-day activities.
Interpretation and application Fund Rules.
Administration of Retirement claims for MIPF/EIPF.
Corresponding with external customers

MINIMUM REQUIREMENTS & SKILLS:
Grade 12 with an aptitude for figures
Good attendance and reliability
Minimum of 2 years claims experience in industry/3 year’s surplus related experience
Communication and interpersonal skills.
Knowledge of the Pension and Provident Fund rules.
Customer oriented.
Ability to work under pressure.
Analytical skills.