• November 17, 2020 11:44 am
  • Durban, KwaZulu-Natal

What’s the role?

  • Receive client calls for first line support and try resolve
  • If first line approach does not work log on remotely and provide second line support
  • If remote second line support does not work then do a call out to fix the client problem at their office
  • Identify problems and provide solutions and fix



You’re someone who…

  • Remains flexible and functional under pressure
  • Cares about customer service
  • Hold yourself accountable
  • Is proactive and able to work independently
  • Is a highly organised, logical, and structured individual
  • Has excellent time management skills
  • Is able to differentiate between urgent, priority, and critical tasks
  • Reliable, accountable, and a master at managing expectations
  • Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
  • Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry
  • Ability to work under pressure
  • Must have strong administration skills
  • Ability to think out of the box

Boxes to tick…

  • Matric
  • Relevant IT degree or diploma
  • Two years’ industry experience
  • A+
  • N+
  • MCSE or equivalent Microsoft qualification
  • VMWare and Hyper-V Knowledge
  • Have excellent administrative skills and be able to multi-task
  • Have the ability to build healthy relationships (clients and internal)
  • Open to working after hours when required
  • Must have drivers licence and own vehicle and prepared to travel to different clients in a day
  • Is fully proficient on Ms Office (advanced level)


  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Information Technology