What’s the role?

• Receive client calls for first line support and try resolve
• If first line approach does not work log on remotely and provide second line support
• If remote second line support does not work then do a call out to fix the client problem at their office
• Identify problems and provide solutions and fix

Requirements

You’re someone who…

• Remains flexible and functional under pressure
• Cares about customer service
• Hold yourself accountable
• Is proactive and able to work independently
• Is a highly organised, logical, and structured individual
• Has excellent time management skills
• Is able to differentiate between urgent, priority, and critical tasks
• Reliable, accountable, and a master at managing expectations
• Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
• Ambition, eagerness to learn and improve, passion for tech and the future of the technology industry
• Ability to work under pressure
• Must have strong administration skills
• Ability to think out of the box

Boxes to tick…

• Matric
• Relevant IT degree or diploma
• Two years’ industry experience
• A+
• N+
• MCSE or equivalent Microsoft qualification
• VMWare and Hyper-V Knowledge
• Have excellent administrative skills and be able to multi-task
• Have the ability to build healthy relationships (clients and internal)
• Open to working after hours when required
• Must have drivers licence and own vehicle and prepared to travel to different clients in a day
• Is fully proficient on Ms Office (advanced level)