Ensure all calls logged via the service desk a prioritised and resolved within internal SLA
Deal with various outsourced suppliers and ensure calls logged are escalated prioritized and resolved within SLA
Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Coordinate with vendors to resolve problems.
Add or replace memory, new keyboards, motherboards, and other components.
Set up and troubleshoot domains, user accounts and software accounts.
Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Install, update, and repair software on organization systems.
Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
Respond to requests for new or configured hardware or software, and keep inventory up to date.
Troubleshoot hardware and software problems, logging problems and documenting fixes.
Identify problems with information technology system operations and provide potential workarounds.
Raise information, bug and feature requests senior support specialists.
Provide information systems technical support for routine customer issues.
Provide continuous status information to ensure customer satisfaction.
Initiate customer contact, escalate to appropriate parties and resolve incidents.
Answer, evaluate, and prioritize incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems.
Respond to technical issues as they arise.
Install and update desktops, laptops, peripherals, networks, and related software.
Troubleshoot all information technology issues, including software, hardware, and networking.
MCSA / MCSE
2 – 3 years’ experience in Network installations and network troubleshooting
2 – 3 Years ‘experience in desktop and laptop hardware troubleshooting
2 – 3 years ‘experience in end user support within a domain environment
Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off
Client Service driven individual
Able to work in a team
Able to work unsupervised
Work with attention to detail and according to company policy
Willing to Work overtime when required
Well-spoken and able to communicate effectively
Must be able to prioritise incidents based on the severity of the incidents
Effective time management and planning
Able to handle stress well
- Job Type : Full Time
- Industry : IT / Telecom
- Educational Specialization : Information Technology