• November 4, 2020 4:23 am
  • Johannesburg, Gauteng
As an IT Helpdesk Technician the candidate will be required to resolve assigned support incidents within SLA, this will include remote, telephone support. Effective communication to team leaders and end users.  The candidate must be able to provide remote support to customers by means of remote support tools and telephonic assistance.

Ensure all calls logged via the service desk a prioritised and resolved within internal SLA

Deal with various outsourced suppliers and ensure calls logged are escalated prioritized and resolved within SLA

Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.

Coordinate with vendors to resolve problems.

Add or replace memory, new keyboards, motherboards, and other components.

Set up and troubleshoot domains, user accounts and software accounts.

Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Install, update, and repair software on organization systems.

Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.

Respond to requests for new or configured hardware or software, and keep inventory up to date.

Troubleshoot hardware and software problems, logging problems and documenting fixes.

Identify problems with information technology system operations and provide potential workarounds.

Raise information, bug and feature requests senior support specialists.

Provide information systems technical support for routine customer issues.

Provide continuous status information to ensure customer satisfaction.

Initiate customer contact, escalate to appropriate parties and resolve incidents.

Answer, evaluate, and prioritize incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems.

Respond to technical issues as they arise.

Install and update desktops, laptops, peripherals, networks, and related software.

Troubleshoot all information technology issues, including software, hardware, and networking.

A +

N +


2 – 3 years’ experience in Network installations and network troubleshooting

2 – 3 Years ‘experience in desktop and laptop hardware troubleshooting

2 – 3 years ‘experience in end user support within a domain environment

Extensive knowledge on Microsoft Windows 7, 8, 8.1 and 10 and the support and troubleshooting there off

Client Service driven individual

Able to work in a team

Able to work unsupervised

Work with attention to detail and according to company policy

Willing to Work overtime when required

Deadline driven

Well-spoken and able to communicate effectively

Must be able to prioritise incidents based on the severity of the incidents

Effective time management and planning

Able to handle stress well


  • Job Type : Full Time
  • Industry : IT / Telecom
  • Educational Specialization : Information Technology

2 Reviews

Rated 4.50 out of 5 based on 2 customer ratings
  • IT Helpdesk Technician

    Lebogang Ribson Selepe / November 4, 2020 @7:12 pm
    Rated 4 out of 5

    I am interested in applying for the role of IT Helpdesk Technician. I have relevant experience and appropriate levels of technical knowledge. I worked as IT Technician at department of health (Mankweng hospital). My experience in Information Technology is wide and varied including troubleshooting, installing software, replacing hardware and configuring computers, monitoring wide and local area networks performance, connecting network switches, ensuring all work performed is documented and logged accordingly. Prepare weekly, monthly, quarterly and annual IT reports. Developing IT policies, IT procurement plan and IT equipment replacement strategies
    Delivering top-level service is my specialty and I thrive in a diverse and fast-paced management environment. I have also provided IT help desk support and have developed excellent interpersonal skills as result. I am particularly skilled in explaining technical issues to people with little or no IT expertise. The IT support industry is an exciting one to be in and I am dedicated to keeping up-to-date with developments to benefit my employer, users and me.

  • Senior Information Technology Analyst

    Eric Genge / November 5, 2020 @1:01 pm
    Rated 5 out of 5

    2392 Boswilg street
    Ebony Park

    Experienced Desktop Support Analyst with a demonstrated history of working in the Telecommunications, Retail, Government, Manufacturing, Mining & Metals industry. Skilled in Servers, Windows Server, Software Installation, Networking, and Windows 7, 8 and 10.I am a self-starter, hardworking individual who maintains a consistent professional manner in the workplace. I am confident, dedicated, reliable and able to work under pressure with the ability to communicate with colleagues and clients to give quality and high standards of productivity in the workplace at all levels. I am eager to face new challenges and enthusiastic about gaining various and new experiences and encourage team work among colleagues and very goal orientated, I am an outgoing, friendly and easy person to interact with and have excellent communication skills (N.B written and verbal) and very positive towards life.
    I intend to work to the best of my abilities as I am always eager to learn and acquire new skills.

    0789079410 / 0670925055

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