• October 16, 2020 8:52 am
  • Pretoria, Gauteng

Provide an exceptional customer experience

  • Appropriately manage all customer queries
  • Ensure a polite, friendly, efficient and professional service is provided at all times
  • Take responsibility for all calls by ensuring that advice is always given in the customer’s best interests by enhancing customer delight
  • Handle objections appropriately to ensure that positive results are achieved
  • Effectively deal with difficult queries and customers, avoiding formal complaints
  • Improve the customer experience and service delivery by providing excellent customer service

Qualifications and accreditations

  • Grade 12/matric or equivalent qualification

Experience and skills

  • Minimum one-year of customer service experience within a contact centre
  • Effective communication skills (verbal and written)
  • Must be able to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (email, internet, word and excel)
  • Excellent telephone etiquette

Attributes and behaviours

  • Customer focused/centric attitude
  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Exceptional attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently

 

Overview

  • Job Type : Full Time
  • Industry : Consulting
  • Educational Specialization : Business & Management

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