Provide an exceptional customer experience

• Appropriately manage all customer queries
• Ensure a polite, friendly, efficient and professional service is provided at all times
• Take responsibility for all calls by ensuring that advice is always given in the customer’s best interests by enhancing customer delight
• Handle objections appropriately to ensure that positive results are achieved
• Effectively deal with difficult queries and customers, avoiding formal complaints
• Improve the customer experience and service delivery by providing excellent customer service

Qualifications and accreditations

• Grade 12/matric or equivalent qualification

Experience and skills

• Minimum one-year of customer service experience within a contact centre
• Effective communication skills (verbal and written)
• Must be able to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (email, internet, word and excel)
• Excellent telephone etiquette

Attributes and behaviours

• Customer focused/centric attitude
• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Exceptional attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently