Position Summary: The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.
Key Responsibilities:
- Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
- Maintain customer database, communicate and co-ordinate with other Units
- Manage and process any customer complaints or queries and ensure proper close out
- Close out customer queries
- Research required information, using available resources (E.g. Website, CRM) including verification of membership
- Escalate unresolved issues, route calls to appropriate/ designated persons
- Manual invoices for cancelled membership
- Load membership of VA’s onto member’s profile.
Qualifications and other requirements:
- Matric
- Call Centre professional qualification
- Minimum 6 month’s’ work experience in Call Centre environment
- Verbal, written and presentation skills
- Communication skills
- Proficiency in Microsoft Office Suite
Overview
- Job Type : Full Time
- Industry : Consulting
- Educational Specialization : Call Centre