• November 5, 2020 3:58 am
  • Parktown, Gauteng
Popular

Position Summary: The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.

Key Responsibilities:

  • Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
  • Maintain customer database, communicate and co-ordinate with other Units
  • Manage and process any customer complaints or queries and ensure proper close out
  • Close out customer queries
  • Research required information, using available resources (E.g. Website, CRM) including verification of membership
  • Escalate unresolved issues, route calls to appropriate/ designated persons
  • Manual invoices for cancelled membership
  • Load membership of VA’s onto member’s profile.

Qualifications and other requirements:

  • Matric
  • Call Centre professional qualification
  • Minimum 6 month’s’ work experience in Call Centre environment
  • Verbal, written  and presentation skills
  • Communication skills
  • Proficiency in Microsoft Office Suite

Overview

  • Job Type : Full Time
  • Industry : Consulting
  • Educational Specialization : Call Centre