• November 5, 2020 3:58 am
  • Parktown, Gauteng
Popular

Position Summary: The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.

Key Responsibilities:

  • Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
  • Maintain customer database, communicate and co-ordinate with other Units
  • Manage and process any customer complaints or queries and ensure proper close out
  • Close out customer queries
  • Research required information, using available resources (E.g. Website, CRM) including verification of membership
  • Escalate unresolved issues, route calls to appropriate/ designated persons
  • Manual invoices for cancelled membership
  • Load membership of VA’s onto member’s profile.

Qualifications and other requirements:

  • Matric
  • Call Centre professional qualification
  • Minimum 6 month’s’ work experience in Call Centre environment
  • Verbal, written  and presentation skills
  • Communication skills
  • Proficiency in Microsoft Office Suite

Overview

  • Job Type : Full Time
  • Industry : Consulting
  • Educational Specialization : Call Centre

5 Reviews

Rated 4.60 out of 5 based on 5 customer ratings
  • Mr

    Dennis / November 5, 2020 @2:32 pm
    Rated 3 out of 5

    progressing

  • Customer Care Agent

    NOLUTHANDO / November 6, 2020 @8:05 am
    Rated 5 out of 5

    Customer Care Agent

  • Mr

    Given Kumalo / November 10, 2020 @11:09 am
    Rated 5 out of 5

    100%

  • call centre agent

    Sizakele / November 16, 2020 @6:22 pm
    Rated 5 out of 5

    Good day
    I will like to apply for the post advertised for the call center agent ,I am currently working on the call center agent , i have 5 years experience working for contract money for Vodacom,. I believe i am the right candidate for the post advertised .i am working with send invoice ,statement . Itemized billing ,escalating queries, transferring the call to the department .your response will be highly appreciated .thank you

  • Call centre agent

    Austin Molepo / November 17, 2020 @1:14 pm
    Rated 5 out of 5

    Thank you for the opportunity to apply for call center agent role at your company. After reviewing your job description, its’ clear that you’re looking for a candidate that is extremely familiar with the responsibilities associated to the role, and can perform them confidently.
    Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

    I have vast knowledge of 3 years working within Merchants Data Dimension group (Cell c) in which I have occupied various positions within Customer care -prepaid department, contract department and retention department.

    I am familiar with SAP system, CRM system, Vision, Noble and practices.

    And I also have 1 year customer service experience with Edcon PTY LTD, I do have experience in couple of projects in line with customer service (Credit limit increase, customer experience, collections ,oversold ,credit balance ,Transaction and processing) Edcon is a highly challenging and pressurized environment with high volumes of performance targets to meet and tenacity, self-motivated, results driven and ability to work effectively and focused under pressure enabled me to excel and consistently performing at a high level of expectation.

    After reviewing my resume hope you will agree that I am the type of competent and competitive candidate you are looking for look forward to elaborating on how my specific skills and abilities will benefit your organization.

    Thank you for your consideration, and I look forward to hearing from you.

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