Position Summary: The Call Centre Agent is responsible for the provision of professional information service to registered persons, applicants and the public in general.

Key Responsibilities:

• Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general
• Maintain customer database, communicate and co-ordinate with other Units
• Manage and process any customer complaints or queries and ensure proper close out
• Close out customer queries
• Research required information, using available resources (E.g. Website, CRM) including verification of membership
• Escalate unresolved issues, route calls to appropriate/ designated persons
• Manual invoices for cancelled membership
• Load membership of VA’s onto member’s profile.

Qualifications and other requirements:

• Matric
• Call Centre professional qualification
• Minimum 6 month’s’ work experience in Call Centre environment
• Verbal, written  and presentation skills
• Communication skills
• Proficiency in Microsoft Office Suite