• November 13, 2020 6:06 am
  • Sandton, Gauteng

Key Results Areas include:
Represent the customer to the rest of the business – Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding existing policies and other enquiries
Assisting clients with queries
Solving complaints
Updating clients information

Experience & Competencies:
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours – Shifts
Persuasive negotiation skills
Intermediate computer skills
Excellent communication both oral and written
Applying customer service/care principles to all calls
Working with People
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A team player
Proactive and self-motivated
Resilient, determined and resourceful

Call Center certificate (advantage)


  • Job Type : Full Time
  • Industry : Healthcare
  • Educational Specialization : Business & Management

2 Reviews

Rated 5.00 out of 5 based on 2 customer ratings
  • 10

    Kelebogile setlhako / November 4, 2020 @3:36 pm
    Rated 5 out of 5


  • I am looking for vacancies in Admin Clerk, Claims Assessor, Queries Clerk or Call Centre Agent

    Angeline Mabizela / November 6, 2020 @8:39 am
    Rated 5 out of 5

    My name is Angeline Mabizela. I have worked in Metal Industries benefit funds as an Admin clerk, scanning and indexing the documents. checking if the member’s qualifies for Surplus, then got promoted to claims department as a claim assessor then promoted to queries department as a query clerk, resolving queries, escalate the claims for payments. then got a job at FNB as a consultant, creating minor’s profiles and update information

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