Key Results Areas include:
Represent the customer to the rest of the business – Customer Advocate
Demonstrate excellent product and system knowledge
Handle client queries regarding existing policies and other enquiries
Assisting clients with queries
Solving complaints
Updating clients information

Experience & Competencies:
Good reading abilities as some roles require scripted questions
Flexible and adaptable to working hours – Shifts
Persuasive negotiation skills
Intermediate computer skills
Excellent communication both oral and written
Applying customer service/care principles to all calls
Working with People
Ability to learn and grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A team player
Proactive and self-motivated
Resilient, determined and resourceful

Qualification:
Matric
Call Center certificate (advantage)